Skills & Competencies for Mail Server Administrator
Mail Server Administrator job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Mail Server Administrator
Administers and maintains the organization's email system(s).
JOB RESPONSIBILITIES for Mail Server Administrator
Monitors server performance and mail routing. Creates user accounts and maintains security levels on databases. Provides first-level telephone support and troubleshoots issues. Monitors existing messaging infrastructure and server usage, ensuring proper working order. Provides recommendations and plans for improvements to e-mail network. May document internal policies or develop training for end-users.
Mail Server Administrator SALARY RANGE
BASE 50%
$101,537
TOTAL 50%
$105,472
Job Level
P02
Job Code
IT10000155
Education/Degree
Bachelor's Degree
Reports To
Manager
Mail Server Administrator Skills and Competencies List
10 general skills or competencies (Job family competencies) for Mail Server Administrator
1
Job Family Competencies –
End-User Training
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of using appropriate training methods for end-users.
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Level 2 Behaviors
(Light Experience)
Documents automated procedures into end-user training material.
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Level 3 Behaviors
(Moderate Experience)
Participates in project meetings to proactively deliver new training content.
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Level 4 Behaviors
(Extensive Experience)
Determines the effectiveness and types of training needed to address identified gaps.
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Level 5 Behaviors
(Mastery)
Establishes metrics system to evaluate the performance of end-user training programs.
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2
Job Family Competencies –
Phone Support
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the key principles of good phone support delivery.
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Level 2 Behaviors
(Light Experience)
Gathers positive and negative feedback from customers to track the quality of phone support services.
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Level 3 Behaviors
(Moderate Experience)
Performs risk analysis to address potential shortcomings encountered through phone support.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement opportunities on proper phone support handling to drive optimal performance outcomes.
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Level 5 Behaviors
(Mastery)
Constructs strategic procedures to manage and address all phone support demands.
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3
Mail Server Administrator
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Mail Server Administrator
Proficiency Level - 4
5
Competency for -
Mail Server Administrator
Proficiency Level - 5
7 soft skills or competencies (core competencies) for Mail Server Administrator
1
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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2
Core Competencies –
Time Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
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Level 2 Behaviors
(Light Experience)
Employs the 80-20 rule to avoid perfectionism and minimize time-wasting.
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Level 3 Behaviors
(Moderate Experience)
Handles workplace obstacles to maintain focus and manage time efficiently.
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Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
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Level 5 Behaviors
(Mastery)
Keeps current on the latest working models on time management to drive organizational productivity.
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3
Mail Server Administrator
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Mail Server Administrator
Proficiency Level - 4
5
Competency for -
Mail Server Administrator
Proficiency Level - 5
Summary of Mail Server Administrator skills and competencies
There are 0 hard skills for Mail Server Administrator.
10 general skills for Mail Server Administrator, End-User Training, Phone Support, Remote Support, etc.
7 soft skills for Mail Server Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Mail Server Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
10 general skills for Mail Server Administrator, End-User Training, Phone Support, Remote Support, etc.
7 soft skills for Mail Server Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Mail Server Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
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